Bankers – You Cannot NOT Communicate!
Bankers exhibit different communication cues through verbal and non-verbal communication mediums. The non-verbal communication accounts for over 80% in forming the first imprint on the minds of others. A Banker perhaps, never realizes the fact that the daily body language signs become an integral part of who we are and the clients are able to infer and interpret these signs to form impressions about whether they can or should trust him for making decisions that involve their money. Persona Crest reveals some body language secrets to ensure that you talk right even when you are not talking!
- Always meet the client or your colleagues with a warm and firm handshake and kind eye contact. The warmth that you share with people in a meeting serves a long way for people to remember and recall your positive body language than anything else.
- Strategically place yourself during meetings in such a way that you are not turning your back at anyone. One of the solutions could be arrive 5 minutes ahead of the meeting time. This gives to time to acclimatize with the environment as well as place yourself strategically to seek apt attention.
- Cross legs and arms are mild to strong physical barriers that suggests that you have a closed outlook or you are not open to the idea or suggestion the other person is making. While it could be a natural urge sometimes due to chilling meeting rooms, however make all efforts to resist this temptation to win the trust
- Keeping your facial expressions consistent with the words is another trust creating factor, if the body language does not support a life changing investment proposal you are putting forward or a data protection presentation being shown to the regulators will not attract the desired result in all likelihood
- Let your body communicate in moderation – in complete harmony with the emotion you are trying to present or sell. Frequent leg shakes and head nods will only attract attention for wrong reasons
- Eyes catch the attention faster, so ensure that there is an appropriate eye contact and you show that respect with maintaining the eye contact with all in the room. Looking down frequently while answering questions or making a point shows lack of confidence and uncertainty. There is no timeframe that you should abide by, but the average shows that the eye contact should last between 6-8 seconds before it gets into the periphery of a stare
- Smile is the best body language tool, however, should be taken out with caution and care. The smile, if used at the correct time can do wonders for winning the business or even sailing through a criticism, shows maturity that you can handle set-backs and still be in the game through that infectious smile.
Clients expect to see that assurance that they can trust you for the investment decisions they’ve made or will make in future.